At LuxeBasket.online, we prioritize customer satisfaction and strive to ensure your shopping experience with us is smooth, secure, and satisfactory. We understand that there may be times when you are not entirely happy with a product you’ve purchased. This Refund Policy outlines our policies regarding returns, refunds, and exchanges, ensuring full transparency and building trust with our customers.
Please read the following policy carefully to understand your rights and our obligations when it comes to refunds and returns.
1. General Refund Policy
Our refund policy applies to all products purchased directly through https://luxebasket.online/. If you are not completely satisfied with your purchase, you may be eligible for a refund or exchange under certain conditions, which are outlined in this document.
We reserve the right to update or modify this Refund Policy at any time without prior notice. Please check this page periodically for any changes.
2. Eligibility for Refunds
To qualify for a refund, the following conditions must be met:
- The item must be returned within 7 days of the original delivery date.
- The item must be unused, unworn, and in the original packaging with all tags and labels attached.
- Proof of purchase, such as an order number or receipt, must be provided.
- The item must not be listed as a non-refundable item (see Section 4).
If the above criteria are not met, we reserve the right to refuse a refund or return.
3. How to Request a Refund
To initiate a refund, follow these steps:
- Contact our support team at [support@luxebasket.online] or via our Contact Us page.
- Provide your order number, the item(s) you wish to return, and the reason for return.
- Our customer service team will respond within 24–48 hours with return instructions.
- Ship the item to the return address provided by our support team.
- Once we receive and inspect the item, we will notify you of the approval or rejection of your refund request.
4. Non-Refundable and Non-Returnable Items
Certain items are not eligible for a refund or return. These include:
- Gift cards or vouchers
- Downloadable or digital products
- Personal care items (e.g., cosmetics, skincare)
- Perishable goods (e.g., food, flowers)
- Items marked as “Final Sale” or “Non-Returnable”
- Customized or personalized items
Please carefully review product descriptions before making a purchase to determine whether an item is eligible for return.
5. Refund Processing Time
Once your returned item is received and inspected:
- You will receive a notification via email confirming receipt.
- Our team will inspect the item and confirm whether the return meets our eligibility requirements.
- If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 5–10 business days.
Note: Depending on your financial institution, it may take additional time for the refund to reflect in your account.
6. Late or Missing Refunds
If you haven’t received your refund within 10 business days after receiving our confirmation email:
- Check your bank account or credit card statement again.
- Contact your bank or credit card company, as it may take some time before your refund is officially posted.
- If you’ve done all of the above and still have not received your refund, please contact us at [support@luxebasket.online].
7. Exchanges
We offer exchanges for products that are defective, damaged, or if you need a different size or variant. To be eligible for an exchange:
- Contact us within 7 days of receiving your order.
- Provide photographic evidence of the issue (if the item is damaged or incorrect).
- The item must be in unused and original condition.
If the exact item you ordered is out of stock, we may offer you store credit or a refund instead.
8. Return Shipping Costs
Customers are responsible for paying the shipping costs for returning any item unless the item was:
- Received damaged
- Received incorrectly
- Defective or not as described
In cases where LuxeBasket.online is at fault, we will cover or reimburse your return shipping costs. Please retain your shipping receipt in such cases to process the reimbursement.
Return shipping costs are non-refundable if you are returning due to buyer’s remorse (e.g., no longer want the product, ordered wrong item).
9. Canceling an Order
If you wish to cancel an order:
- Please contact us within 12 hours of placing your order.
- If the item has not yet been shipped, we can cancel and issue a full refund.
- If the item has already been shipped, you will need to wait for delivery and initiate a return request as per our return policy.
10. Damaged or Defective Products
If you receive a damaged or defective product:
- Take clear photos of the damaged or faulty product, including packaging if applicable.
- Email us at [support@luxebasket.online] with the photos and your order number.
- Once verified, we will offer a replacement, exchange, or full refund, depending on product availability and your preference.